Customer Satisfaction Survey

We take your feedback very seriously. Please take a moment to fill out the following questionnaire.

This is an anonymous survey but if you would like to be contacted back by Customer Service please type your client ID in the box:

1. Do you feel your ANH representatives are knowledgeable, helpful and courteous?
Yes
No
N/A
2. Have you been informed of the Creditor Drop Policies? (Example: Bank of America requires all accounts to be on the DMP with a full budget)
Yes
No
N/A
3. Have you been contacted by telephone, mail, or email on at least a bi-monthly basis by a Certified Credit Counselor?
Yes
 
No
 
N/A
4. Do you own and/or have access to a computer? (If NO skip to Question #5,6,7; then proceed with #8)
Yes
 
No
 
N/A

5. Were you advised of the topic of the month and that it is accessible on A New Horizon's web site?
Yes
 
No
 
N/A

6. Are you aware that A New Horizon has a Learning Center on the website?
Yes
 
No
 
N/A
7. Do you feel A New Horizon’s website is user friendly?
Yes
 
No
 
N/A
8. Do you feel that A New Horizon’s services have provided you with a better understanding of your debt and how to manage it?
Yes
 
No
 
N/A

9. Do you understand the importance behind sending in your creditor statements every 3 months?
Yes
 
No
  N/A
10. As a client of A New Horizon, do you feel that your goal of financial freedom is within your reach? If not, please explain why Yes   No   N/A
         
11. How long have you been on A New Horizon’s Debt Management Program?
(1) 0 - 6 months | (2) 6 months - 1 year | (3) 1 - 2 years | (4) 2 - 3 years | (5) more than 3
1
2
3
4
5
1 Poor 2 Unsatisfied 3 Acceptable 4 Satisfied 5 Very Satisfied
12. Overall, how would you rate A New Horizon’s services?
1
2
3
4
5
Please add any additional comments you may have about ANH.
You may use another page if you wish.

Thank you for taking the time to complete this questionnaire!

Quality Policy Statement
ANH is committed to providing quality financial services that comply with relevant regulatory requirements, industry standards and customer needs. We use a quality system, organization-wide measures and a customer focus to continually improve customer satisfaction.